3 day Programme for Service Sector

Start-up Program - Business Improvement Plan - Merranti Consulting

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Head Office: South East

Telephone: 020 7052 1851

Email: info@merranticonsulting.com

Changing Your Perspective of Organisational Performance

3 Day Programme for the Service Sector

We recognise that leaders need to take a holistic view of their business in order to successfully deliver added value to their customers. In doing so they can optimise bottom line performance. By removing functional barriers and taking a ‘systems’ view, organisations can better understand the key drivers for business success.

 Have you ever thought that your business/organisation should be performing far better but don’t understand the reason why it’s not?
 Are you getting value of money in the services you provide, outsource or receive?
 Have you tried ‘everything’ to improve but it didn’t make a substantial difference to performance, or could not
sustain the performance?
 Is your business/organisation doing well but don’t know how to take it to the next level?
 You have a firm desire to grow your business/organisation but are frightened off by the potential investment
(especially in these uncertain times) required?
 Do you want to cut costs without damaging the business, but don’t know where to start?
 Do you sense that staff morale in the business is 'flat', and traditional methods to improve have not be effective?

If any of the above is applicable to you then this will be of interest to you.

At Merranti Consulting Ltd, we have recognised that a different and more practical approach is required to support
business to assess their performance and that no two businesses are the same. We provide tailor made programmes
to a wide range of businesses through our team of professional consultants who have industry experience.
We have developed a 3-day programme specifically for service organisations who deal with inbound customer demands. This could be customer service or sales environments etc.

Working with you, we take your leaders/managers on a journey of discovery about understanding your organisation from an outside in perspective, i.e. from a customer’s point of view. If you as a leader can truly understand this then it provides you with the key to open your business/organisation to transformational change and gives you the clarity
needed to make strategic decisions knowing what the outcome will be.

The programme is designed to provide practical hands on learning and therefore at least 50% of the time will be spent in the field/workplace where we believe real learning takes place. We at Merranti Consulting will share with you a method to get a far better understanding of what your current performance is and why it is that way.

What are the outcomes – Read On.